Privacy Policy
Effective Date: February 19, 2026
Welcome to SearchMyMed. Your privacy is a fundamental priority for us. This Privacy Policy explains how SearchMyMed (owned and operated by M/s SHRESVA GLOBAL COSMED PRIVATE LIMITED) collects, uses, shares, and protects your information when you visit our website and use our medicine reference platform.
By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy. Your continued use constitutes your acceptance of the practices described herein.
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1. Introduction
SearchMyMed is a consumer-focused medicine reference and prescription platform. We are committed to transparency, helping you understand your prescriptions and find affordable alternatives while keeping your personal health data secure. We act as a data controller for the information processed through our platform.
2. Information We Collect
We collect information to provide a personalized and efficient experience. This falls into two categories:
Personal Data
Information that identifies you personally, provided by you voluntarily:
- Account Information: Name, email address, and phone number when you register as a Consumer or Manufacturer.
- Health Vault Data: Digitized prescriptions, medicine names (including unvalidated entries), dosage history, and reminders.
- Communication: Information you provide when contacting our support team.
Non-Personal & Technical Data
Information collected automatically when you interact with our site:
- Device Data: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, search queries for specific salts or brands, and time spent on the platform.
3. How We Use the Information
SearchMyMed uses your data for the following purposes:
- Service Delivery: To manage your "Health Vault," process prescription uploads, and provide medicine comparison results.
- Platform Improvement: To optimize our Meilisearch engine and ensure our "Salt-First" discovery logic is accurate.
- Personalization: To provide medicine reminders and save your preferred alternatives for future reference.
- Communication: To send platform updates, security alerts, and responses to your inquiries.
- Security: To detect and prevent fraudulent activity or unauthorized access.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent: When you explicitly agree to our collection of health-related data (e.g., uploading a prescription).
- Contractual Necessity: To provide the services you requested by creating an account.
- Legal Obligation: To comply with applicable healthcare or data retention laws in India.
- Legitimate Interests: To improve our platform’s functionality and security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include:
- Essential Cookies: Required for account login and multi-tenant security.
- Analytics Cookies: To help us understand how users navigate our medicine directory.
- Preference Cookies: To remember your language settings (via our translation models).
For detailed information, please refer to our Cookie Policy.
6. Third-Party Services and Data Sharing
We do not sell your personal data. We only share information with third parties in the following circumstances:
- Service Providers: For example, cloud hosting providers, Google Vision API (for prescription OCR), and Meilisearch hosting.
- Legal Requirements: If required by law, we may disclose information to government authorities.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Prescription data in your "Health Vault" is kept as long as your account is active. You may request the deletion of your account and associated data at any time.
8. Data Security Measures
SearchMyMed employs industry-standard security protocols to protect your data, including:
- Encryption: Use of SSL/TLS encryption for data in transit.
- Access Control: Strict guard-based authentication (Admin, Manufacturer, Consumer) to ensure data isolation.
- Monitoring: Regular server audits to prevent unauthorized access.
9. User Rights
Depending on your location (complying with general principles of GDPR and CCPA), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate information.
- Right to Erasure: Request the deletion of your personal data ("Right to be Forgotten").
- Right to Portability: Request that we transfer your data to another service provider.
10. Children's Privacy
SearchMyMed is intended for use by adults. We do not knowingly collect personal information from children under the age of 18 without parental consent. If we discover such data has been collected, it will be deleted immediately.
11. International Data Transfers
While SearchMyMed is based in India, our service providers (such as Google Vision API) may process data in other jurisdictions. We ensure that all such transfers comply with standard contractual clauses to protect your privacy.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our technology or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated "Effective Date."
13. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your data, please contact our Data Protection Officer at:
M/s SHRESVA GLOBAL COSMED PRIVATE LIMITED BEHIND PNB BANK, MURTHAL, GT ROAD Sonipat – 131027, Haryana Email: support@searchmymed.com
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